Our quality guarantee

Every piece is checked before it ships. When we mess up, we fix it — fast and without drama.

We’ll refund or reprint your order at no cost in the following cases:

• The product itself is flawed (printing defect, stitching issue, fabric problem)
• Design error — what you received doesn’t match what’s shown on the product page
• Wrong item sent — the product type or size differs from your order
• Damaged in transit — package or item arrives visibly damaged

How to report an issue

Report within 30 days of receiving your item. After that window, we may not be able to help.

Email [email protected] with:

• Your order number or invoice ID
• Clear photos of the defect or wrong item (good lighting, show the issue plainly)
• A short description of what’s wrong

We’ll review within 1–3 business days and let you know the outcome. Please don’t ship anything back unless we explicitly ask you to — in most defect cases we don’t need the item returned.

Refund timing

Once approved, refunds are issued immediately from our side. The time it takes to appear in your account depends on your payment method:

• PayPal: usually within 48 hours
• Credit & debit cards: 3–10 business days, depending on your card-issuing bank
• Replacement orders: shipped fresh, arrives in the same delivery window as a new order

Returns & exchanges

Because every piece is printed to order, we do not offer returns or exchanges for sizing preference or change of mind. This is standard practice across print-on-demand — we can’t restock a custom-printed shirt back into inventory.

Please review the size chart on every product page before ordering. We use standard US unisex fits, true to size for most people.

If we sent you the wrong size (our mistake, not a sizing preference), that falls under the quality guarantee above — we’ll replace or refund it at no cost.

Cancellations

After 24 hours, your order moves into production and we can no longer cancel or modify it. This is because print-on-demand means we start making your piece almost immediately — once printing begins, the materials are committed.

To cancel: email [email protected] with your order number and “cancel” in the subject line so we can catch it fast.

When we can’t refund

We don’t process refunds or reprints in these cases:

• Incorrect shipping address provided at checkout — if the carrier can’t deliver because the address is wrong, missing apartment numbers, etc.
• Package delivered but “lost” — if tracking shows the package was delivered to the address on file, the carrier has confirmed delivery
• Missed delivery attempts — if you weren’t home to receive it and didn’t pick it up from the carrier’s holding location
• Customs rejection — if the package is refused or held by your country’s customs
• Natural disasters or carrier strikes — events outside our control that prevent delivery
• The product is as described — if you simply changed your mind about a design, color, or fit

We understand some of these feel frustrating. If your package is genuinely missing and the tracking tells a confusing story, email us anyway — we’ll investigate with the carrier and do what we can, even when we’re not obligated to refund.

Haven’t received your refund?

If we’ve issued your refund and you still don’t see it after the expected window, work through these in order:

1. Check your bank account or card statement again — sometimes refunds appear under a slightly different merchant name
2. Contact your credit card company. There’s often a delay between the refund being issued and it posting to your account
3. Contact your bank. Banks sometimes hold incoming refunds for 1–3 business days before releasing them
4. If you’ve checked all three and still nothing, email [email protected] with your order number and the date we told you the refund was issued. We’ll pull up the transaction ID and help you trace it

Our commitment

This policy exists so you know what to expect, not to protect us from you. If something goes wrong with your order and it’s not covered explicitly above, email us anyway. We’d rather talk through an edge case than hide behind policy. We’re a small team — we’d rather you become a repeat customer than win a technicality.