FAQs

Frequently Asked Questions

Answers to the stuff people ask most. If yours isn’t here, email us at [email protected] — we reply within 1 business day.

Ordering & products

Before you hit Add to Cart.

How do I place an order?

Pick your design on any product page, choose your size and fit, and click Add to Cart. Follow the 3-step checkout — contact, address, payment. You’ll get a confirmation email the moment it’s done.

How do I choose the right size?

Every product page has a size chart — check it before ordering. We use standard US unisex fits, true to size for most people. If you’re between sizes, size up for a relaxed fit or stay true for a fitted look. Since each piece is printed to order, we can’t accept returns for sizing preference, so measure twice.

Can I request a custom design?

We don’t do one-off commissions, but we read every suggestion. If your idea fits the collection direction and we can pull it off, we’ll add it to the roadmap. Email us at [email protected] — we listen.

I didn’t get an order confirmation email.

Most of the time this means the email was mistyped at checkout. We send 3-4 emails per order — confirmation, fulfillment notice, and shipping notice. Check your spam folder first. If it’s not there, email us with your order details and we’ll fix it.

Shipping & delivery

From our print floor to your door.

How long until my order arrives?

Two stages: processing (we print and check) and shipping (it travels to you).

  • Processing: 1–3 business days (Mon–Fri, EST). Longer during peak seasons.
  • US shipping — Classic DTF/DTG 1-sided prints: 5–10 business days after processing
  • US shipping — All-over sublimation dyed prints: 7–15 business days after processing
  • International (everywhere else): 7–15 business days after processing

Shipping cost is calculated at checkout based on your products, weight, and destination. Want free shipping? Orders over $100 ship on us. 😉

How do I track my order?

You’ll get a tracking link by email the moment your order ships. Allow 2–4 days for the carrier to scan it into their system — until then, the link may show no data. That’s normal, not lost. Once it’s scanned, updates flow as it moves.

My order is late. What now?

Check the tracking link first — delays usually show up there. Common causes we can’t control:

  • Incorrect or incomplete address (missing apartment, unit, floor)
  • Severe weather affecting carrier routes
  • International customs inspection

If your order is past the expected window and tracking hasn’t updated in 5+ days, email us with your order number — we’ll investigate and make it right.

I ordered multiple items but only received one.

Not a problem — split shipments are normal. Multi-item orders sometimes ship separately so each piece gets to you faster. You’ll receive the rest within a few days. If an item is missing 10+ business days after the first arrives, email us.

Do you ship to PO Boxes or APO/FPO addresses?

Yes to both. APO/FPO shipments route through DHL Global Mail, then transfer to USPS via the military mail system. Heads-up: APO delivery can take up to 45 extra days, and once it enters the military system, tracking stops updating for security reasons. We lose visibility — so do you — until it arrives.

Can I ship one order to multiple addresses?

Not in a single order, unfortunately. If you want items going to different people or places, place a separate order for each address.

Payment & security

How you pay, how we protect it.

What payment methods do you accept?

PayPal, Visa, Mastercard, American Express, Discover, JCB, and Diners Club. All cards are processed securely through our payment gateway — you don’t need a PayPal account to pay with a card.

When will my card be charged?

Right after you place the order. Since each piece is printed on demand, we begin production as soon as payment clears.

Is my payment information secure?

Yes. Checkout uses 256-bit SSL encryption during transmission. Card details are handled by our PCI-compliant payment processor — they never touch our servers, and nothing is stored after the transaction completes. You can verify the secure connection by the padlock icon in your browser’s address bar.

Returns & issues

When something’s not right.

What if my item arrives defective?

Misprint, wrong size sent, damaged in transit, or any visible production flaw — that’s on us. Email [email protected] within 30 days of receiving your order, attach clear photos of the defect, and we’ll replace it or refund you. Fast and without drama.

What if the fit isn’t right?

Because every piece is printed to order, we can’t accept returns for sizing preference or change of mind — standard practice across print-on-demand. Check the size chart on every product page before ordering. If the shirt you received is different from what you ordered (wrong size sent on our end), that’s covered under our quality guarantee above.

Still have questions?

We reply within 1 business day.

No ticket system, no bots, no auto-responders. Real humans reading real emails — usually back to you within a few hours, always within 24 hours on weekdays.



[email protected]