Refund and Returns Policy

For any defective products, send us an e-mail at support@we-rock.store for better advice. If your item meets one of the following conditions, please contact us as soon as you receive the item.

We will refund or reprint your order at no cost in the following cases:

– The product itself is flawed

– Design error: wrong design compared to information provided on our site

– The following information of product is not the same as the order: type, size

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What should you do?

For any refund request, you need to report to us within 14 days since you get your items. Please provide us following informations to our support email: support@we-rock.store

Your order/invoice ID
In case you get wrong item/ damaged item please send us a picture of the item you received.

Once we evaluate, the refund request will be processed within 1-3 business days. If the request is approved by our team, the refund is expected to be arrived in 2-3 business days.

Returns

If you receive the wrong or defective items, there is no need to return them to us. In this case, we always approve to issue you the refund. It is expected to be arrived in 2-3 business days.

Please Note: We do not process a refund, reprint or return in the following cases:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested); and
Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country’s customs, being delayed by a natural disaster, showing “delivered” in the tracking system, having been shipped into your mailbox but gotten lost).
The item is as described

Cancel (if applicable)

After making a purchase, customers have 24 hour to request cancellation.

Please be informed that a management, processing and transaction fee (10% of your total order value) will be applied for the cancellation.

After that date, the item will be produced and we can’t support any further.

Refund:

For Paypal Account: 48 hours.
For Credit card Account: 10-14 business days.
The exact length of time is dependent on your card issuing bank.

Exchange:

In stock items :1-3 business days.
Out of stock items :5-7 business days.

Compensation ( Points or Coupon):

1-2 business days.

Repair:

7-14 business days.

Exchanges

We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.

Late or missing refunds (if applicable)

If you haven’t received a refund yet:

– Firstly check your bank account again.

– Then contact your credit card company, it may take some time before your refund is officially posted.

– Thirdly, contact your bank. There is often some processing time before a refund is posted.

– Finally, if you’ve done all of this and you still have not received your refund yet, please contact us at support@we-rock.store